Terms and conditions of sale
Throughout, "we", "us" and "our" refer to P4 Science Limited, registered in England and Wales under number 16684608, with our registered office at 10 Talon Court, Eagle Business Park, Yaxley, Peterborough, PE7 3FW. "You" refers to the person or organisation placing an order. Whether you buy as a business customer or as a consumer depends on why you are buying: if you buy for a farm or other business, you are a business customer.
1. Orders, quotations and cancellations
Your website order is accepted when we email you an Order Confirmation. You can review and correct your details before submitting your order, and you are responsible for making sure they are accurate.
For larger or trade orders we issue a written quotation, valid for 30 days unless stated otherwise. A contract is formed when you accept it by purchase order or in writing and we confirm acceptance.
We may decline any order, for example where goods are out of stock, delivery is not possible or there is a pricing error, and will refund any payment in full.
Any customer may cancel an order in writing within 48 hours of our Order Confirmation. If the goods have not been dispatched, we will refund you in full. If they have, business customers may return them under section 5, and we will refund the price less outbound delivery. Consumers also have a 14-day right to cancel (section 4).
2. Prices, VAT and payment
Website prices are in pounds sterling and include UK VAT for all customers. We issue a VAT invoice for every order on which VAT is charged, showing VAT separately.
Quotation prices exclude VAT, which is added at the rate in force at the time of supply. Delivery charges are shown before you order.
For orders delivered outside the UK, UK VAT is removed. You are responsible for any import duties, taxes and clearance fees in your country.
Payment is required in full, upfront, before goods are dispatched. Website orders are paid at checkout, and quotation orders are paid on acceptance of the quotation. Alternative payment terms for larger or repeat orders apply only if agreed with us in writing, so please contact us to discuss them.
3. Delivery, risk and ownership
We deliver within the UK and, by arrangement, internationally. Collection may also be arranged.
In-stock goods are dispatched within 2 business days of cleared payment, with at least 12 months' shelf life remaining. Delivery dates are estimates.
International deliveries are made on a Delivered at Place (DAP) basis: we arrange carriage and UK export clearance, and you are responsible for import clearance, import charges and any licence or registration required in your country.
Please inspect goods on receipt. Business customers must notify us in writing of any damage, shortage or incorrect item within 5 business days. Consumers should tell us promptly.
Goods are our responsibility until delivered. We will replace or refund goods lost or damaged in transit, provided you notify us. Ownership passes to you on delivery or full payment, whichever is later.
4. Consumer right to cancel
Consumers may cancel within 14 days of receiving their goods, without giving a reason, by email or post. This applies only to goods that are unopened, sealed and unused in their original packaging.
Goods must be returned to our registered office within 14 days of cancelling, at your cost unless they are defective or not as described.
We will refund all payments, including standard delivery, within 14 days of receiving the goods back or proof of posting.
5. Returns for business customers
Business customers have no right to return non-defective goods. With our prior authorisation, we may accept returns within 30 days if the goods are unused, sealed and resaleable.
Return shipping is at your cost, using a tracked and insured service. Following inspection, we will issue a refund, credit note or exchange, less the outbound delivery charge.
6. Faulty goods and recalls
Please report defective, damaged or incorrect goods by email, with your order and batch number and photographs where possible, and keep the goods until we respond.
Consumers' statutory rights under the Consumer Rights Act 2015 are not affected. We will replace defective goods or refund you in full, including delivery and return costs.
For business customers, we warrant that goods will conform to their published specification until their expiry date, provided they are stored and used in accordance with the instructions for use (IFU). If they do not, we will replace the goods or refund the price.
If we recall any goods, we will replace them or refund the price and cover reasonable return costs.
7. Using the tests
Our tests measure progesterone in cows' milk as an aid to herd management decisions. They do not provide a veterinary diagnosis and are not for human use.
Results may be affected by biological variation, sampling, storage and reading. We do not guarantee any breeding, pregnancy or herd outcome.
You are responsible for herd management decisions and should take veterinary advice where appropriate. Goods must be stored and used in accordance with the instructions for use (IFU).
8. Liability
Nothing limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited by law, including consumers' statutory rights.
For business customers, we are not liable for loss of profit, milk yield or pregnancies, additional breeding, veterinary or replacement costs, losses from herd management decisions, or indirect or consequential loss. Our total liability is limited to the price paid.
9. Intellectual property and data
All intellectual property in our goods, packaging, IFU and trade marks remains ours. Buying our goods gives you the right to use them only for their intended purpose.
We process personal data to fulfil orders and manage accounts in accordance with UK data protection law, as explained in our Privacy Notice. You can opt out of marketing at any time.
10. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control. If a delay is likely to exceed 30 days, you may cancel and receive a refund for goods not received.
11. General
These terms are governed by the law of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction. Consumers may also bring proceedings in their own part of the UK.
Complaints should be sent to enquiries@p4science.com. We aim to acknowledge complaints within 2 business days and respond within 14 days.
Contact us
For all contractual queries, returns or warranty claims:
P4 Science Limited
10 Talon Court, Eagle Business Park, Yaxley, Peterborough, PE7 3FW
P4 Science Limited reserves the right to update these terms at any time. The current version will always be available on this page and shall apply to all new orders.
Last updated October 2026.